Assured Buy Back

What is Assured Buy Back?

If a customer wishes to exchange his/her mobile phone purchased from Virgin Mobile mobiles, he/she can visit the Virgin Mobile store along with the following items:

  1. mobile phone,
  2. box and packing,
  3. accessories,
  4. invoice copy
  5. identification and address proof

The customer with all the above items intact can exchange their phone at Virgin Mobile store under the following conditions:

Note: Customers are not eligible to claim for first 90Days from the date of invoice.Post 90 days as per below terms

Assured Buy Back Plan For 91 to 180 Days

If you walk-in for an exchange within 91 to 180 days of the date of purchase. Virgin Mobile will buy back your phone for 60% of its value with Diagnostic and will buy back your phone at 50% without Diagnostic.

Assured Buy Back Plan For 181 to 365 Days

If you want to exchange your phone within 365 days of purchase,Virgin Mobile will buy back your phone for 40% of its value with Diagnostic and will buy back your phone at 35% without Diagnostic.. The checklist for a buyback will be as follows:

  1. The physical condition of the handset
  2. Invoice copy
  3. ID proof
  4. Accessories
  5. Box and packing
  6. The handset should be working in mint condition