Damage Protection

What is Virgin Mobile 's Damage protection plan?

With Virgin Mobile damage protection plan, if your phone is broken or has undergone any sort of physical damage, you can buy a new phone at half the price.

This is free for 30 days and applicable to all Virgin Mobile customers. If you want to protect your phone for more than 30 days, you will have to pay a nominal price to protect your phone from physical damages.


You can call us at 985198511 Write to us at info@virginmobile.com or Visit your nearest Virgin Mobile store

What to do with your damaged phone?

Customers will have to submit the damaged mobile phone at any of the Virgin mobile stores. Along with the phone customer will also have to submit the accessories and BOX with IMEI stickers.

How do you get new phone?

Customer will have to pay 50% value of the handset value as per the invoice to get new phone. GST charges are applicable for replacement of new phone.

Which model can you buy?

Customers can only buy the same model and same color of the phone bought prior to this.

When and where do damage claim approvals happen?

All physical damage approvals will happen across counters on working days. While Saturday and other holiday, approval will take 24 hours.

    At the end of your service, you will be asked to rate the experience of the service you received with your iPhone screen replacement