FAQ

F.A.Q

Here are some frequently asked questions:

What does 'Preorder' or 'Forthcoming' mean?

Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with us. Such items will be shipped after their official release.
Is it necessary to have an account to shop on Virgin Mobile?

Yes, it's necessary to log into your Virgin Mobile account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.
I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again
The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order.