FAQ
F.A.Q
Here are some frequently asked questions:
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What does 'Preorder' or 'Forthcoming' mean?
Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with us. Such items will be shipped after their official release.
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Is it necessary to have an account to shop on Virgin Mobile?
Yes, it's necessary to log into your Virgin Mobile account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.
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I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again
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The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
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How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order.